Security about the transfer of payment card information.

Our site is connected to Internet acquiring, and you can pay for the Product with a Visa or Mastercard Bank card. After confirming the selected Product, a secure window opens with the payment page of the processing center STRIPE.COM where you need to enter your Bank card details. For additional authentication of the cardholder, the 3D Secure Protocol is used. If Your Bank supports this technology, You will be redirected to its server for additional identification. For information about the rules and methods of additional identification, please contact the Bank that issued Your Bank card.

STRIPE processing center.US protects and processes your Bank card data according to the PCI DSS 3.0 security standard. information is Transmitted to the payment gateway using SSL encryption technology. Further information is transmitted over closed banking networks that have the highest level of reliability. STRIPE.COM does not transfer your card details to us or other third parties. For additional authentication of the cardholder, the 3D Secure Protocol is used.

Description of payment methods and delivery of goods/services

You often ask how it will be more convenient to pay for an Order in a particular case. This section contains reference information on all forms of payment that are used when placing Orders in HORN HEROES. All available payment methods for your city and the selected delivery method will be offered at the third step of creating an order.

    We guarantee the confidentiality of your personal information

    HON HEROES never transfers Customer contact or personal information to third parties, unless required by law. When paying with a Bank card, the payment gateway guarantees the security of your payment STRIPE.COM

    Payment by Bank card

    Payment for the order is made via the Internet immediately after its registration. We accept payments via the payment system "STRIPE.COM".

    Payment system "STRIPE.COM" accepts payments by Bank cards of payment systems:

    • Visa
    • Mastercard
    • American Express
    • Diners Club
    • Discover
    • JCB
    • Maestro
    • Trustly
    • Visa Electron

    Guarantees and refunds

    We care about our customers and the quality of our services. If you are not satisfied with the quality of the purchased goods, you can return them or exchange them. We operate within the framework of the law on consumer protection.

    To make a product return, as well as to clarify questions related to making a refund, please call: +380997181963

    The product is returned as follows:

    1. Goods of poor quality (food, non-food): can be returned by the buyer during the entire shelf life of the product, at the request of the buyer, we return the money, or replace it with a similar product of proper quality.
    2. Within 14 days from the date of purchase of the product, the buyer has the right to return the purchased product that was not used, provided that the presentation and consumer properties are preserved, as well as the availability of documents confirming payment.
    3. Refund - transfer to a Bank card.

    Return and exchange of goods is made in accordance with the Law "on consumer protection"

    Article 25. Consumer's right to exchange goods of proper quality

    1. the Consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased.
    The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase.
    Exchange of non-food goods of proper quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a product receipt or cash receipt or other document confirming payment for the specified product.
    The absence of a product receipt or cash receipt or other document confirming payment for the goods does not prevent the consumer from referring to the testimony.

    Article 26.1. Remote method of selling goods

    1. a retail purchase and sale Agreement may be concluded on the basis of familiarizing the consumer with the description of the goods offered by the seller through catalogs, brochures, booklets, photographs, means of communication (television, mail, radio, etc.) or other methods that exclude the possibility of direct acquaintance of the consumer with the goods or a sample of the goods when concluding such an agreement (remote method of selling the goods).
    2. The seller before the contract must be provided to the consumer information about the basic consumer properties of the goods, the address (location) of the seller, the place of manufacture of the product, the full corporate name (name) of the seller (manufacturer) on price and on the terms of acquisition of goods, on its delivery, the expiry date and warranty duration, on the order of payment, and the period during which the offer to conclude the contract.
    3. at the time of delivery of the goods, the Consumer must be provided in writing with information about the goods provided for in article 10 of this Law, as well as information provided for in paragraph 4 of this article on the procedure and terms for returning the goods.