Refund Policy

For a comfortable return with minimal shipping costs, please follow the instructions of our manager

You can return the product within 14 calendar days of delivery. Аnd therefore please write us to: hornheroes@gmail.com and specify:

-  return causes

- product photos, if it is damaged or defective

We will pay you back the full price of the product reduced by associated costs once we have ensured that the product's appearance, properties and factory labels have been preserved.

WHO PAYS THE SHIPPING FEE FOR RETURN/EXCHANGE?

The goods return is made at the Buyer’s expense. This means that the Buyer should pay for the delivery when sending the goods back to us. We will deduct the shipping cost from the refund amoun in cause the delivery cost is not paid.

When returning orders that have been shipped outside of Ukraine , in addition to the shipping cost, we will add the amount of all customs duties and charges, including import VAT and brokerage services, which are paid by us in the Seller's country. These costs are deducted from the refund amount for the purchased goods.

Please note, in case of refusal to receive the ordered goods, including due to the failure to pay duties in the Buyer's country, we will also deduct shipping and all other incidental two way costs, as stated above from the refund for the purchased goods.

WHEN CAN I GET MY MONEY BACK FOR THE RETURNED GOODS?

You will receive a refund within 1-3 days of returning the goods to our warehouse. The exact terms depend on your bank and the way you paid for the order.

I WANT TO CANCEL AN ORDER. CAN I DO THAT?

You can cancel your order at any time by writing to us at hornheroes@gmail.com. If we have not sent you an order at the time your request, we will refund your full amount. In case the order has already been shipped, all refund rules specified in the RETURN section apply.